intelliTicketing Management System

intelliTicketing Management System (ITMS)

intelliTicketing Management Software (ITMS) is your organization’s ticket to success. You’ll be able to streamline internal requests from employees. These requests will be worked on by more efficient support teams due to personalized ticket queues that lead to reduced resolution times. We know that ticketing management software are typically tailored towards your IT department, but our system allows for any request for any department—from facilities management to HR and everything in between—to be completed in a timely manner.

Managers will have a slew of data about their department at their disposal, allowing your organization to align resources and maximize resource productivity. Everyone, from the end user to support teams to management, will be connected by our powerful yet economical software.

Our Features

Dashboard

Your dashboard allows for quick analysis of ticket distribution on multiple filters. You’ll also see recent replies, activities, and announcements.

Ticket Creation

Creating a ticket is as easy as 1, 2, 3, 4, 5. Our five-step process gives relevant information to support teams without frustrating users.

Tickets via Email

Intellview360’s tickets via email feature provides an easy and more familiar ticket creation option for your user community..

Ticket Assignment

Tickets are assigned to queues based on its category. Resources assigned to queues can either be self-assigned or auto assigned to tickets.

Ticket Status

Keep an eye on your ticket from creation to completion. The timeline shows all activity on the ticket with timestamps.

Chat Communication

The end user, support team, and management can directly communicate with each other within the ticket itself.

Customizable Alerts

Never miss an update with customizable alerts. All users will be kept in the loop from ticket creation to completion.

Quick Filters

At intelliview360 we believe in provide relevant information quick and efficient manner without clicking on multiple tabs.

Ticket Grouping

Tickets can be grouped with other related tickets for trackability and consolidation.

SLAs and Ticket Escalation

Assign custom SLAs to queues for maximum productivity. If SLAs are not met, the ticket status gradually becomes escalated.

On Behalf Of And Ticket Handoff

When creating a ticket, team members can state if the ticket is being made on the behalf of a user or a client.

Ticket Feedback

Users can provide feedback on completed tickets to help improve the quality of service.

Reopen Ticket

Save time and track quality initiatives with reopening of a closed ticket Intelliview360 ITSM feature.

Knowledge Base

Close tickets faster with a knowledge base at your fingertips.

Comprehensive Profile Management

User can ON/OFF email notifications for self by using this section.

Custom Forms

Intelliview360 empowers our clients with an easy to use custom form creation designer.

Custom Form Mapping

Users can request data with a custom form based on their needs.

Resource Management

Easily add, manage, and edit resources within your support team. Resource productivity reports can also be generated.

Collaboration & Workflow

Intelliview360 provides a state of the art workflow engine to empower you in developing workflows as per you organizations.

Change Management

Empower your technical teams with state of the art change management process to effectively collaborate in high-velocity environments.

Life Cycle Management & Reporting

ITSM Ticketing and Inventory life cycle management empowers organizations by helping in making informed decisions on IT services.

Reporting Data Analytics

Management will have reports with actionable data. KPIs are used to evaluate each resource and specific ticket data is also reported.

Announcements

Communicate important announcements directly with your user community and go-beyond relying in emails for important communications.

Collaboration

At intelliView360, our foundation is collaboration. Our products are built with the goal of helping your organization work together in mind.

Feedback

At intelliView360, we put the user at the forefront. We are always looking for feedback to improve our products and make it better for you, the user.

Agile

At intelliView360, we do not like to stay boxed in. Our solutions are change makers and respond quickly to the fast-paced world we live in.

Experience

Our years in the industry have shown us valuable nuances that are reflected in our ticketing management software as defining features.

Innovation

We have never been good at sticking to the status quo. All of our products are groundbreaking technologies in a user-friendly package.

Teamwork

Our team is driven. It is focused. It istalented. It is passionate. It is bold. And our ticketing management software will help your organization do the same.

Stay in touch with intelliView360

At intelliView360, our favorite word is together. Be it a long night or an early morning, we’re constantly bouncing ideas off of each other, working on our latest software together, and yes, even enjoying a slice of pizza together. Our products helped our team grow together. We can’t wait to help your team grow together, too.

intelliTicketing Management System