ITMS – Reporting Data Analytics
intelliTicketing Management Software gives reports with actionable data. Key Performance Indicators (KPIs) are used to evaluate the performance of each support team member on a variety of factors. The dashboard also shows a quick report of many factors, including overdue tickets and minimum and maximum ticket closing time. Specific ticket data is also reported, allowing your organization to forecast tickets and align resources for maximum productivity.
KPIs for maximum productivity
Key Performance Indicators (KPIs) are used to evaluate the performance of each support team member on a variety of factors. The reports generated can be used to align low-performing resources to maximize productivity.
Custom reports
At intelliView360, we’re all about reports on actionable data. Generate reports based on a specific department or resource and download them in Excel, CSV, and PDF formats.
Dashboard reporting
Your dashboard allows for quick analysis of all your tickets. You’ll be able to see a quick report of many factors, including overdue tickets and minimum and maximum ticket closing time. You’ll also be able to see ticket distribution on multiple filters, including tickets that are overdue, escalated, unassigned, on hold, and under observation.
Forecast tickets and align resources
Generate reports about specific ticket data to get a 360 view of your support department. This visualization will allow you to analyze trends and therefore forecast tickets and align resources as per your needs for maximum productivity.
Data request form
Users can request data with a custom form based on their needs.
Additional Features
The intelliView360 Advantage
Collaboration
At intelliView360, our foundation is collaboration. Our products are built with the goal of helping your organization work together in mind.
Feedback
At intelliView360, we put the user at the forefront. We are always looking for feedback to improve our products and make it better for you, the user.
Agile
At intelliView360, we do not like to stay boxed in. Our solutions are change makers and respond quickly to the fast-paced world we live in.
Experience
Our years in the industry have shown us valuable nuances that are reflected in our ticketing management software as defining features.
Innovation
We have never been good at sticking to the status quo. All of our products are groundbreaking technologies in a user-friendly package.
Teamwork
Our team is driven. It is focused. It istalented. It is passionate. It is bold. And our ticketing management software will help your organization do the same.
Stay in touch with intelliView360
At intelliView360, our favorite word is together. Be it a long night or an early morning, we’re constantly bouncing ideas off of each other, working on our latest software together, and yes, even enjoying a slice of pizza together. Our products helped our team grow together. We can’t wait to help your team grow together, too.
