ITMS – Resource Management
Easily add, manage, and edit resources within your support department. Resources can be assigned to queues and have varying degrees of access based on administrator settings. Reports about each team member and their productivity are also generated and can be downloaded in Excel, CSV, and PDF formats.
Add resources with ease
Quickly add and edit resources with intelliView360. Include information about their role within the department, along with their designation and degree of access. These can always be edited by an administrator.
Specific role-based access
Resources can have access to different queues and information depending on their role and support team within your organization. Managing queues and their assigned resources has never been easier!
Generate resource reports
Key Performance Indicators (KPIs) are used to evaluate the performance of each support team member on a variety of factors. The reports generated can be used to align low-performing resources to maximize productivity.
Additional Features
The intelliView360 Advantage
Collaboration
At intelliView360, our foundation is collaboration. Our products are built with the goal of helping your organization work together in mind.
Feedback
At intelliView360, we put the user at the forefront. We are always looking for feedback to improve our products and make it better for you, the user.
Agile
At intelliView360, we do not like to stay boxed in. Our solutions are change makers and respond quickly to the fast-paced world we live in.
Experience
Our years in the industry have shown us valuable nuances that are reflected in our ticketing management software as defining features.
Innovation
We have never been good at sticking to the status quo. All of our products are groundbreaking technologies in a user-friendly package.
Teamwork
Our team is driven. It is focused. It istalented. It is passionate. It is bold. And our ticketing management software will help your organization do the same.
Stay in touch with intelliView360
At intelliView360, our favorite word is together. Be it a long night or an early morning, we’re constantly bouncing ideas off of each other, working on our latest software together, and yes, even enjoying a slice of pizza together. Our products helped our team grow together. We can’t wait to help your team grow together, too.
