ITMS – Ticket Assignment
Ticket assignment is a breeze with our software. When tickets are created, they’re assigned to queues based on its category. Each queue is mapped to a specific support team and tickets can be either self-assigned or auto assigned to support team members. The support team member is then looped in with constant notifications to ensure the ticket is closed in a timely manner.
Queues
Each ticket is assigned to queues based on its category. Each queue is mapped to a specific support team, which has members with expertise on their assigned category. Support teams and individual team members can be mapped to multiple queues for maximum resource efficiency with minimal ticket closing time.
Self-pickup or auto assign tickets
Tickets can be assigned to individual team members in one of two ways: self-pickup or auto assignment. With self-pickup, team members within each queue can assign tickets to themselves based on availability. Tickets can be auto assigned to team members as well.
On behalf of and ticket handoff
When creating a ticket, team members can state if the ticket is being made on the behalf of a user or a client. After ticket creation, team members can also assign their tickets to other team members.
Notifications
Resources assigned to tickets are automatically looped into the conversation with notifications from ticket creation to completion. They can stay notified on the go with constant email updates, too.
Additional Features
The intelliView360 Advantage
Collaboration
At intelliView360, our foundation is collaboration. Our products are built with the goal of helping your organization work together in mind.
Feedback
At intelliView360, we put the user at the forefront. We are always looking for feedback to improve our products and make it better for you, the user.
Agile
At intelliView360, we do not like to stay boxed in. Our solutions are change makers and respond quickly to the fast-paced world we live in.
Experience
Our years in the industry have shown us valuable nuances that are reflected in our ticketing management software as defining features.
Innovation
We have never been good at sticking to the status quo. All of our products are groundbreaking technologies in a user-friendly package.
Teamwork
Our team is driven. It is focused. It istalented. It is passionate. It is bold. And our ticketing management software will help your organization do the same.
Stay in touch with intelliView360
At intelliView360, our favorite word is together. Be it a long night or an early morning, we’re constantly bouncing ideas off of each other, working on our latest software together, and yes, even enjoying a slice of pizza together. Our products helped our team grow together. We can’t wait to help your team grow together, too.
